Outage in Prime Trust

Post-maintenance issues under investigation

Resolved Maintenance

October 17, 2022 - Started over 3 years ago - Lasted about 1 hour
Official incident page

Incident Report

Database maintenance event has been extended up to October 17th, 2022, 6:30 AM UTC. During this period, Prime Core services will be unavailable. Please stay tuned for progress of the maintenance.

Components affected

Prime Trust Prime Custody Prime Trust Prime Ledger Prime Trust Prime Liquidity Prime Trust Prime Rails Prime Trust Prime Settlement Prime Trust Prime Compliance Prime Trust Prime Indemnity Prime Trust Prime Issuance Prime Trust Prime Cloud (web-ui) Prime Trust Website Prime Trust Prime Digital Assets

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Latest Updates ( sorted recent to last )

IDENTIFIED over 3 years ago - at 10/17/2022 05:31AM

Our internal teams are continuing to work through the post-maintenance issues, and we currently anticipate completing this work around 6:30 AM UTC.

IDENTIFIED over 3 years ago - at 10/17/2022 05:13AM

Database maintenance event has been extended up to October 17th, 2022, 6:30 AM UTC. During this period, Prime Core services will be unavailable. Please stay tuned for progress of the maintenance.

Latest Prime Trust outages

Prime Liquidity - Delays in outgoing transactions processing - over 2 years ago

Degraded System Performance - Prime Rails - over 2 years ago

Prime Liquidity - Long confirmation times - almost 3 years ago

Prime Liquidity - Degraded Performance - almost 3 years ago

Degraded System Performance - almost 3 years ago

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