Outage in Prime Trust

Prime Liquidity - Intermittent delay with transaction processing

Resolved Minor
January 19, 2023 - Started almost 3 years ago - Lasted about 2 hours
Official incident page

Incident Report

We are currently experiencing an issue with transaction processing. We are working on a solution and will provide updates as soon as possible. Thank you!
Components affected
Prime Trust Prime Liquidity

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/20/2023 01:13AM

This incident has been resolved.

MONITORING almost 3 years ago - at 01/20/2023 01:08AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING almost 3 years ago - at 01/20/2023 12:21AM

We are currently experiencing issues processing digital asset transactions downstream. At this moment your digital asset transactions may be subject to delayed processing times. We are working with our wallet provider closely and we will relay updates as they are provided to us and will continue to process pending transactions once services are restored.

INVESTIGATING almost 3 years ago - at 01/19/2023 11:49PM

We are currently experiencing issues processing Bitcoin transactions downstream. At this moment your Bitcoin transactions may be subject to delayed processing times. We are working with our wallet provider and we will relay updates as they are provided to us and will continue to process pending transactions once services are restored.

INVESTIGATING almost 3 years ago - at 01/19/2023 11:20PM

We are currently experiencing an issue with transaction processing. We are working on a solution and will provide updates as soon as possible. Thank you!

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