Outage in Prime Trust

Prime Liquidity - Intermittent delay with transaction processing

Resolved Minor
January 23, 2023 - Started almost 3 years ago - Lasted about 4 hours
Official incident page

Incident Report

Our third-party wallet provider is experiencing issues with processing transactions. As a result, we may see some transactions impacted by staying in a pending status. We are actively monitoring this incident and will provide updates as they become available. Thank you!
Components affected
Prime Trust Prime Liquidity

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Latest Updates ( sorted recent to last )
RESOLVED almost 3 years ago - at 01/23/2023 09:50PM

This incident has been resolved.

MONITORING almost 3 years ago - at 01/23/2023 07:40PM

A fix has been implemented, and we are monitoring the results alongside our wallet provider. We will provide updates as soon as this issue is fully resolved.

INVESTIGATING almost 3 years ago - at 01/23/2023 05:26PM

Our third-party wallet provider is experiencing issues with processing transactions. As a result, we may see some transactions impacted by staying in a pending status. We are actively monitoring this incident and will provide updates as they become available. Thank you!

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