Prime Compliance - Delayed new account openings

We continue to see account openings with no issues. We identified and resolved an authentication issue with a downstream process. Any pending accounts as a result of this authentication issue have been successfully remediated. Thank you again for your patience.

We have resolved the issue with new account openings and new account submissions are no longer being delayed. Our teams remain engaged and will continue to monitor. Thank you for your patience.

Our engineering team is looking at several possible causes and the resolution steps for them. We remain actively engaged and will continue to provide updates as they become available.

Prime Trust is actively investigating an issue with onboarding that will delay new account openings. Our engineering team is engaged and investigating. We will share more information as it becomes available.