Payments failure between 13:00-13:02 UTC+1

We remain actively monitoring the situation.

Since our last update, we can confirm that all services are fully operational, within normal levels, and payment processing is not being impacted.

We experienced a drop in service levels lasting few minutes between 21:26-21:28 and 21:33-21:34 UTC+1 which impacted payment processing. Services have since recovered and we remain actively monitoring and performing fixes to address the issue. We will keep providing details, as we progress. Thank you for your cooperation.

The incident has been resolved, and no further impact has been seen since 13:36 UTC+1, as previously informed. Rest assured that we remain monitoring all our service levels and will inform you of any changes.
We will provide additional information on this incident, shortly.

Payment processing service levels have fully recovered since 13:36 UTC+1. We are monitoring it very closely and will provide details on what has caused the issue, shortly.
Thank you for your patience.

We believe that the degradation in service levels is being caused by a sudden increase of traffic, for which our infrastructure has been scaling up accordingly. We're still investigating the nature of this sudden increase of traffic.
Thank you for your patience as we investigate this issue.

We believe to be experiencing degraded payment processing performance once again. We're investigating.

Payment processing service levels have fully recovered since 13:08 UTC+1. We are monitoring it and will provide details on what caused the issue, shortly.
Thank you for your patience.

Between 13:02 and 13:08 UTC+1 payment processing experienced degraded performance.

We are monitoring the payment service.

We believe to have experienced a full outage between 13:00-13:02 UTC+1 impacting all payment processing. Service is now recovering and we're investigating it.