Outage in Primer

Delays with webhooks in Sandbox

Resolved Minor
April 01, 2025 - Started about 1 month ago - Lasted about 1 hour

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Outage Details

We are currently investigating an issue that may be impacting webhook processing in sandbox (only). The issue seems to not be impacting payment processing in sandbox.
Latest Updates ( sorted recent to last )
IDENTIFIED about 1 month ago - at 04/01/2025 11:05AM

We have identified an issue that is causing degraded performance with the webhook service in sandbox, due to insufficient service resources. We're working to have it resolved promptly.

INVESTIGATING about 1 month ago - at 04/01/2025 10:42AM

We are currently investigating an issue that may be impacting webhook processing in sandbox (only). The issue seems to not be impacting payment processing in sandbox.

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