Outage in Primer

CyberSource Degraded Performance

Resolved Minor
May 09, 2025 - Started 13 days ago - Lasted about 7 hours

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Outage Details

Cybersource is currently experiencing a service disruption that is impacting HSBC transaction processing. Their team is actively investigating the issue and working to implement a resolution. You can follow updates on their status page: https://status.cybersource.com. All other transactions are processing as normal. If you have any questions, please contact our support team.
Latest Updates ( sorted recent to last )
MONITORING 13 days ago - at 05/09/2025 02:15PM

The CyberSource team has implemented a fix, and it's currently being monitored. We are now currently seeing transactions being processed correctly. We will continue to monitor this and will provide an update if needed.

MONITORING 13 days ago - at 05/09/2025 09:04AM

Cybersource is currently experiencing a service disruption that is impacting HSBC transaction processing. Their team is actively investigating the issue and working to implement a resolution. You can follow updates on their status page: https://status.cybersource.com.

All other transactions are processing as normal. If you have any questions, please contact our support team.

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