Outage in Primer

Worldpay Degraded Performance

Resolved Minor
May 01, 2025 - Started 4 days ago - Lasted 1 day

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Outage Details

We’re currently experiencing degraded performance issues with WorldPay, requests to this service are timing out and are not being responded to. We have escalated this to the WorldPay team and will provide an update as soon as more information becomes available.
Latest Updates ( sorted recent to last )
MONITORING 3 days ago - at 05/02/2025 01:56AM

We are now seeing transactions being processed via Worldpay. We continue to monitor this an will provide update if needed

Thank you for your patience

IDENTIFIED 3 days ago - at 05/02/2025 01:34AM

We are currently experiencing a reoccurrence of degraded performance with Worldpay. Payments processed via Worldpay are timing out and not being responded to.

We have reached out to Worldpay team and will provide an update once we have further details

Thank you for your patience and understanding.

MONITORING 4 days ago - at 05/01/2025 02:34PM

Payments are now being processed as expected. We will continue monitoring and provide a new update if required.

IDENTIFIED 4 days ago - at 05/01/2025 10:25AM

We’re currently experiencing degraded performance issues with WorldPay, requests to this service are timing out and are not being responded to.

We have escalated this to the WorldPay team and will provide an update as soon as more information becomes available.

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