Outage in Primer
Support ticket updates may have not triggered email notifications
Resolved Minor
March 18, 2026 - Started about 1 month ago
- Lasted about 1 hour
Incident Report
We experienced an issue with our third-party ticketing solution that may have not sent you email notifications for tickets raised or updated in the last 3 hours. The Support Portal remained available and tickets were created, accepted and worked on as usual, but as mentioned, you may have not received an email notification about it. The vendor has shared that the issue they were experiencing has been resolved and they are currently monitoring it.
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MONITORING
about 1 month ago - at 03/18/2026 02:09PM
We experienced an issue with our third-party ticketing solution that may have not sent you email notifications for tickets raised or updated in the last 3 hours. The Support Portal remained available and tickets were created, accepted and worked on as usual, but as mentioned, you may have not received an email notification about it. The vendor has shared that the issue they were experiencing has been resolved and they are currently monitoring it.
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