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This incident has been resolved.
We are continuing to work on the fix. We'll provide the next update by March 01 2024, 12:00 PM UTC
On the weekend of Feb 17 2024, license entitlement for MU was changed from 90 days to 30 days across all the Prisma Access customers. This change caused incompatibility with some of the Strata Cloud Manager managed tenants, resulting in the 90 day unique user count within the Managed pages and the workflow pages to reflect a zero value.
The Prisma Access Engineering team and the SRE team are working towards addressing this issue for the affected customers. The next update will be shared by Feb 29 2024, 11 PM UTC.
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