Outage in Prisma by Palo Alto

The 90 day unique user count within Strata Cloud Manager reflects a value of 0 for a few customers

Resolved Minor
February 29, 2024 - Started 10 months ago - Lasted 1 day
Official incident page

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Outage Details

On the weekend of Feb 17 2024, license entitlement for MU was changed from 90 days to 30 days across all the Prisma Access customers. This change caused incompatibility with some of the Strata Cloud Manager managed tenants, resulting in the 90 day unique user count within the Managed pages and the workflow pages to reflect a zero value. The Prisma Access Engineering team and the SRE team are working towards addressing this issue for the affected customers. The next update will be shared by Feb 29 2024, 11 PM UTC.
Components affected
Prisma by Palo Alto Finland Prisma by Palo Alto US Gov West Prisma by Palo Alto US Southeast Prisma by Palo Alto Chile Prisma by Palo Alto Singapore Prisma by Palo Alto Thailand Prisma by Palo Alto Jordan Prisma by Palo Alto Brazil South Prisma by Palo Alto Vietnam Prisma by Palo Alto Romania Prisma by Palo Alto Japan South Prisma by Palo Alto US Gov East Prisma by Palo Alto US West Central Prisma by Palo Alto Croatia Prisma by Palo Alto Kuwait Prisma by Palo Alto Egypt Prisma by Palo Alto Germany North Prisma by Palo Alto Colombia Prisma by Palo Alto South Korea Prisma by Palo Alto Russia Northwest Prisma by Palo Alto Australia East Prisma by Palo Alto United Arab Emirates Prisma by Palo Alto Uruguay Prisma by Palo Alto Australia South Prisma by Palo Alto Peru Prisma by Palo Alto Pakistan South Prisma by Palo Alto US Southeast Prisma by Palo Alto Brazil South Prisma by Palo Alto Switzerland Prisma by Palo Alto Turkey Prisma by Palo Alto Kenya Prisma by Palo Alto Pakistan West (II) Prisma by Palo Alto New Zealand Prisma by Palo Alto Hong Kong Prisma by Palo Alto Lithuania Prisma by Palo Alto US Northwest Prisma by Palo Alto Canada East Prisma by Palo Alto Switzerland Prisma by Palo Alto Saudi Arabia Prisma by Palo Alto India West Prisma by Palo Alto Italy Prisma by Palo Alto South Africa West Prisma by Palo Alto Denmark Prisma by Palo Alto Canada West Prisma by Palo Alto Ireland Prisma by Palo Alto Sri Lanka Prisma by Palo Alto Belgium Prisma by Palo Alto US East Prisma by Palo Alto India West Prisma by Palo Alto Andorra Prisma by Palo Alto Panama Prisma by Palo Alto Japan Central Prisma by Palo Alto Germany Central Prisma by Palo Alto Mexico West Prisma by Palo Alto Cambodia Prisma by Palo Alto Spain East Prisma by Palo Alto US South Prisma by Palo Alto Monaco Prisma by Palo Alto Canada East Prisma by Palo Alto US Northeast Prisma by Palo Alto Luxembourg Prisma by Palo Alto Belarus Prisma by Palo Alto Malaysia Prisma by Palo Alto US East Prisma by Palo Alto Netherlands Central Prisma by Palo Alto Poland Prisma by Palo Alto Mexico Central Prisma by Palo Alto Paraguay Prisma by Palo Alto Senegal Prisma by Palo Alto France North Prisma by Palo Alto Uganda Prisma by Palo Alto US Southwest Prisma by Palo Alto Costa Rica Prisma by Palo Alto South Africa Central Prisma by Palo Alto Pakistan West Prisma by Palo Alto Brazil Central Prisma by Palo Alto Germany South Prisma by Palo Alto Japan Central Prisma by Palo Alto Bulgaria Prisma by Palo Alto Sweden Prisma by Palo Alto Moldova Prisma by Palo Alto Russia Central Prisma by Palo Alto Myanmar Prisma by Palo Alto Australia Southeast Prisma by Palo Alto Taiwan Prisma by Palo Alto France South Prisma by Palo Alto Australia Southeast Prisma by Palo Alto India North Prisma by Palo Alto Germany Central Prisma by Palo Alto US Southwest Prisma by Palo Alto Liechtenstein Prisma by Palo Alto Spain Central Prisma by Palo Alto Bahrain Prisma by Palo Alto US Central Prisma by Palo Alto Slovenia Prisma by Palo Alto Uzbekistan Prisma by Palo Alto Israel Prisma by Palo Alto Ghana Prisma by Palo Alto Greece Prisma by Palo Alto Bolivia Prisma by Palo Alto Slovakia Prisma by Palo Alto Guatemala Prisma by Palo Alto Ecuador Prisma by Palo Alto Ukraine Prisma by Palo Alto US West Prisma by Palo Alto US Northwest Prisma by Palo Alto US Central West Prisma by Palo Alto Taiwan Prisma by Palo Alto Kazakhstan Prisma by Palo Alto Japan South Prisma by Palo Alto Czech Republic Prisma by Palo Alto UK Prisma by Palo Alto Belgium Prisma by Palo Alto US Central Prisma by Palo Alto India South Prisma by Palo Alto Portugal Prisma by Palo Alto Indonesia Prisma by Palo Alto Netherlands Central Prisma by Palo Alto Hungary Prisma by Palo Alto US North Central Prisma by Palo Alto Canada Central Prisma by Palo Alto Austria Prisma by Palo Alto Argentina Prisma by Palo Alto Bangladesh Prisma by Palo Alto UK Prisma by Palo Alto US South Prisma by Palo Alto Latvia Prisma by Palo Alto Finland Prisma by Palo Alto Brazil East Prisma by Palo Alto Singapore Prisma by Palo Alto Venezuela Prisma by Palo Alto Netherlands South Prisma by Palo Alto Papua New Guinea Prisma by Palo Alto Nigeria Prisma by Palo Alto Philippines Prisma by Palo Alto Norway
Latest Updates ( sorted recent to last )
RESOLVED 10 months ago - at 03/01/2024 11:12PM

This incident has been resolved.

IDENTIFIED 10 months ago - at 02/29/2024 11:56PM

We are continuing to work on the fix. We'll provide the next update by March 01 2024, 12:00 PM UTC

IDENTIFIED 10 months ago - at 02/29/2024 06:34PM

On the weekend of Feb 17 2024, license entitlement for MU was changed from 90 days to 30 days across all the Prisma Access customers. This change caused incompatibility with some of the Strata Cloud Manager managed tenants, resulting in the 90 day unique user count within the Managed pages and the workflow pages to reflect a zero value.

The Prisma Access Engineering team and the SRE team are working towards addressing this issue for the affected customers. The next update will be shared by Feb 29 2024, 11 PM UTC.

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