Outage in Prisma by Palo Alto
Prisma Access - RN and SC IKEv1 tunnels down
Resolved Minor
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Outage Details
Components affected
Prisma by Palo Alto India West Prisma by Palo Alto US Northwest Prisma by Palo Alto US Gov West Prisma by Palo Alto US Southeast Prisma by Palo Alto Japan Central Prisma by Palo Alto Singapore Prisma by Palo Alto Taiwan Prisma by Palo Alto Canada East Prisma by Palo Alto Netherlands Central Prisma by Palo Alto UK Prisma by Palo Alto Switzerland Prisma by Palo Alto US South Prisma by Palo Alto US East Prisma by Palo Alto Germany Central Prisma by Palo Alto US Gov East Prisma by Palo Alto Australia Southeast Prisma by Palo Alto Brazil South Prisma by Palo Alto Belgium Prisma by Palo Alto Finland Prisma by Palo Alto US Central Prisma by Palo Alto Japan South Prisma by Palo Alto US SouthwestLatest Updates ( sorted recent to last )
This incident has been resolved.
Some administrators may be experiencing external tunnels down events with their Remote Networks (RNs) or Service Connections (SCs)
To remediate the issue, you can follow these steps:
1. Change the IKE version to "IKEv2 Preferred", save the configuration.
2. Change it back to "IKEv1", click save, and push commit.
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