Outage in Procore

Intermittent Errors in Documents Tool

Resolved Minor

September 09, 2026 - Started 14 days ago - Lasted 34 minutes
Official incident page

Incident Report

Summary AI Generated

Procore's Documents tool experienced intermittent access errors affecting some customers for approximately 34 minutes on September 9, 2026. The engineering team identified the root cause and implemented a fix to restore normal functionality. The incident was fully resolved within the same hour it began.

Our engineering team is investigating issues with accessing the Documents tool affecting some customers. We are actively working towards a solution. Additional updates will be provided as new information becomes available.

Components affected

Procore Documents Procore Documents

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Latest Updates ( sorted recent to last )

RESOLVED 14 days ago - at 09/09/2026 07:39AM

Our engineering team has implemented a solution to remediate intermittent errors affecting some customers when accessing the Documents tool. This incident is resolved.

IDENTIFIED 14 days ago - at 09/09/2026 07:30AM

Our engineering team has identified the cause of intermittent errors affecting some customers when accessing the Documents tool. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

INVESTIGATING 14 days ago - at 09/09/2026 07:09AM

Our engineering team is investigating issues with accessing the Documents tool affecting some customers. We are actively working towards a solution.

Additional updates will be provided as new information becomes available.

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