Outage in Procore
Third party degradation impacting Procore Customer Support
Resolved MinorIncident Report
Summary AI Generated
A third-party outage intermittently prevented Procore Customer Support teams from connecting to customer calls and chats, with active sessions also being unexpectedly disconnected. All support channels — phone, chat, and email — were restored after approximately 6.8 hours. Following resolution, some response delays remained as the team worked through a backlog of queued requests.
We are aware of a third-party issue intermittently impacting our Procore Customer Support teams ability to successfully connect to customer calls or chats.
Additionally, customer support calls or chats may also be disconnected during response. Thank you for your patience as we await third-party resolution.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
7 days ago - at 09/16/2026 04:20PM
This incident has been resolved, teams continue to work through a small backlog of requests. Thank you for your patience during this incident.
MONITORING
7 days ago - at 09/16/2026 01:56PM
All Procore Support channels (phone, chat, and email) are back up and fully operational following the earlier third-party outage. Please note that response times may be delayed as our team works through the backlog of incoming requests chronologically Thank you for your continued patience.
IDENTIFIED
7 days ago - at 09/16/2026 09:33AM
We are aware of a third-party issue intermittently impacting our Procore Customer Support teams ability to successfully connect to customer calls or chats.
Additionally, customer support calls or chats may also be disconnected during response. Thank you for your patience as we await third-party resolution.
Latest Procore outages
Intermittent Errors in Documents Tool - 14 days ago
Daily Log - Service Disruption - 22 days ago
Intermittent Errors in Conversations Tool - 27 days ago
PDF viewing and generation — service disruption - about 1 month ago
Datagrid Instability - about 2 months ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
