Outage in ProdataKey

Intermittent Service Disruptions Related to Google Cloud Services

Resolved Major

June 12, 2025 - Started 8 months ago - Lasted about 3 hours
Official incident page

Incident Report

We’re currently experiencing intermittent service disruptions due to an ongoing issue with Google Cloud Services. This is affecting the availability and performance of parts of our platform. Our team is closely monitoring the situation and working to reduce the impact. We’ll continue to share updates as we learn more. You can also monitor the Google Cloud incident here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

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Latest Updates ( sorted recent to last )

RESOLVED 8 months ago - at 06/12/2025 11:53PM

Our platform services have stabilized, and we are no longer observing any impact from the earlier issues affecting Google Cloud Services. The Google Cloud Status Dashboard still shows an ongoing incident affecting some services, but none that are used by our platform.

We will continue to monitor the situation, but no further disruptions are expected at this time.

Thank you for your patience while we worked through this issue.

MONITORING 8 months ago - at 06/12/2025 08:28PM

We’re currently experiencing intermittent service disruptions due to an ongoing issue with Google Cloud Services. This is affecting the availability and performance of parts of our platform.

Our team is closely monitoring the situation and working to reduce the impact. We’ll continue to share updates as we learn more.

You can also monitor the Google Cloud incident here: https://status.cloud.google.com/incidents/ow5i3PPK96RduMcb1SsW

Latest ProdataKey outages

Delayed availability of recent events in reporting - about 1 month ago

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Status Update: Reporting Services Unavailable (Maintenance) - about 2 months ago

Temporary delay in events being available for report generation and audit log display - 3 months ago

Investigating Access Control Issues on Select Customer Sites - 8 months ago

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