Outage in ProDeal360
Increased Error Rates with Authentication
Resolved Minor
November 25, 2020 - Started about 5 years ago
Official incident page
Official incident page
Incident Report
We are currently investigating an issue our Third Party provider (AWS) is experiencing that is causing some logins on ProDeal to fail or receive an error.
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Latest Updates ( sorted recent to last )
RESOLVED
about 5 years ago - at 11/25/2020 11:27PM
Our third party provider has resolved the issues on their end. All ProDeal services are operational.
MONITORING
about 5 years ago - at 11/25/2020 05:23PM
A fix has been implemented allowing users to authenticate, create accounts, and reset passwords.
We are still investigating an issue that is affecting users who try to log in using SSO.
IDENTIFIED
about 5 years ago - at 11/25/2020 04:43PM
We've identified the cause and are actively working on a work around while AWS resolves their outage.
INVESTIGATING
about 5 years ago - at 11/25/2020 04:02PM
We are currently investigating an issue our Third Party provider (AWS) is experiencing that is causing some logins on ProDeal to fail or receive an error.
Latest ProDeal360 outages
Dataroom Upload Degradation - 3 days ago
Partial Service Disruption due to Upstream Provider - about 2 months ago
Authentication Issues - about 1 year ago
Amazon Web Services (AWS) is currently experiencing an outage that is affecting some ProDeal360 users. - about 4 years ago
Elevated Errors and Timeouts - almost 5 years ago
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