Outage in productboard
The Product Hierarchy API is currently experiencing timeout issues.
Resolved MinorIncident Report
We’re currently investigating an issue that may cause timeouts when updating custom fields using our product hierarchy API. We’ll share more details as soon as we have them.
Components affected
productboard Integrations & APIsOne place to monitor all your cloud vendors. Get instant alerts when an outage is detected.
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Latest Updates ( sorted recent to last )
RESOLVED
2 months ago - at 08/08/2025 07:49AM
The issue has been resolved. APIs are fully operational.
MONITORING
2 months ago - at 08/08/2025 01:21AM
A fix has been implemented, and we are monitoring the results.
IDENTIFIED
2 months ago - at 08/08/2025 12:17AM
We are continuing to work on a fix for the issue.
IDENTIFIED
2 months ago - at 08/07/2025 11:31PM
We’ve identified the root cause and are actively working on a fix.
INVESTIGATING
2 months ago - at 08/07/2025 10:57PM
We’re currently investigating an issue that may cause timeouts when updating custom fields using our product hierarchy API. We’ll share more details as soon as we have them.
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