Outage in productboard
The Product Hierarchy API is currently experiencing timeout issues.
Resolved Minor
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Outage Details
We’re currently investigating an issue that may cause timeouts when updating custom fields using our product hierarchy API. We’ll share more details as soon as we have them.
Components affected
productboard Integrations & APIsLatest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 08/08/2025 07:49AM
The issue has been resolved. APIs are fully operational.
MONITORING
9 days ago - at 08/08/2025 01:21AM
A fix has been implemented, and we are monitoring the results.
IDENTIFIED
9 days ago - at 08/08/2025 12:17AM
We are continuing to work on a fix for the issue.
IDENTIFIED
9 days ago - at 08/07/2025 11:31PM
We’ve identified the root cause and are actively working on a fix.
INVESTIGATING
9 days ago - at 08/07/2025 10:57PM
We’re currently investigating an issue that may cause timeouts when updating custom fields using our product hierarchy API. We’ll share more details as soon as we have them.
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