Outage in productboard
Unexpected AI credit usage on some Spark workspaces
Resolved MajorIncident Report
Summary AI Generated
A bug caused repeated, unintended LLM calls that consumed AI credits through automated background analysis on select Spark workspaces. Affected workspaces saw reduced or depleted AI credit balances. The issue was resolved within approximately 3 hours, with a fix deployed and all affected credits refunded.
We are currently investigating an issue where AI credits were consumed by automated background analysis on some workspaces. Affected customers may see reduced or depleted Spark AI credit balances. We’ve identified the likely cause and are working to stop further impact and assess affected accounts. Another update will follow shortly.
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Latest Updates ( sorted recent to last )
RESOLVED
8 days ago - at 08/05/2026 06:11PM
The issue causing repeated LLM calls and unintended AI credit consumption has been fixed and deployed. Affected customer credits were refunded, and the service is operating normally.
INVESTIGATING
9 days ago - at 08/05/2026 03:34PM
We are continuing to investigate this issue.
INVESTIGATING
9 days ago - at 08/05/2026 03:24PM
We are currently investigating an issue where AI credits were consumed by automated background analysis on some workspaces. Affected customers may see reduced or depleted Spark AI credit balances. We’ve identified the likely cause and are working to stop further impact and assess affected accounts. Another update will follow shortly.
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