Outage in productboard

Service disruption affecting workspace creation and Jira integration push

Resolved Minor
August 18, 2025 - Started 18 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We’re currently investigating an issue that may cause errors for new users creating workspaces and attempts to push newly created Productboard entities to Jira. We’ll share more details as soon as we have them.
Components affected
productboard Integrations & APIs
Latest Updates ( sorted recent to last )
RESOLVED 18 days ago - at 08/18/2025 08:17PM

The issue has been resolved. Prior workspaces that had not yet provisioned are now processed making them accessible. Pushing Productboard entities to Jira functions as expected.

MONITORING 18 days ago - at 08/18/2025 07:50PM

A fix has been implemented, and we are monitoring the results.

IDENTIFIED 18 days ago - at 08/18/2025 07:28PM

We’ve identified the root cause and are actively working on a solution. Certain actions in Productboard as mentioned may not be available in the meantime. We will post another update on this page as soon as we have more information and appreciate your continued patience.

INVESTIGATING 18 days ago - at 08/18/2025 07:14PM

We’re currently investigating an issue that may cause errors for new users creating workspaces and attempts to push newly created Productboard entities to Jira. We’ll share more details as soon as we have them.

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