Outage in productboard

Webhooks via Public API v1 are not getting updates

Resolved Minor
August 19, 2025 - Started about 1 month ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently investigating an issue where webhooks made from our public API are not getting updates. We will update this status page when we have updates.
Components affected
productboard Integrations & APIs
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 08/19/2025 05:01PM

The issue has been resolved. New notifications are being sent and a small backlog is being reprocessed.

MONITORING about 1 month ago - at 08/19/2025 04:46PM

A fix has been implemented and we're monitoring results. Unprocessed webhooks are being reprocessed now.

IDENTIFIED about 1 month ago - at 08/19/2025 04:22PM

Initial fix was able to mitigate unprocessed notifications momentarily, but we've identified downstream issues causing unprocessed webhook notifications to resurface. Will update this page again when more information is available.

MONITORING about 1 month ago - at 08/19/2025 04:02PM

We've identified the root cause preventing Webhook notifications from being processed and have a fix in place. We're processing the backlog of notifications and monitoring.

INVESTIGATING about 1 month ago - at 08/19/2025 03:37PM

We are currently investigating an issue where webhooks made from our public API are not getting updates. We will update this status page when we have updates.

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