Outage in productboard
Payment processing disruption
Resolved MinorIncident Report
Summary AI Generated
Productboard experienced a payment processing disruption for 2.7 hours that prevented users from purchasing new subscriptions and updating existing ones. The issue was caused by an incident at their upstream payment provider. The service was restored once the payment provider resolved their issue.
We're aware of an issue affecting subscription purchases and updates. This is caused by an ongoing incident at our payment provider. We are monitoring the situation and services will be restored once the upstream issue is resolved.
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Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 03/02/2026 01:21PM
This incident has been resolved.
INVESTIGATING
2 days ago - at 03/02/2026 10:38AM
We're aware of an issue affecting subscription purchases and updates. This is caused by an ongoing incident at our payment provider. We are monitoring the situation and services will be restored once the upstream issue is resolved.
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