Outage in Productsup

Processing issues

Resolved Major
December 05, 2024 - Started 17 days ago - Lasted about 1 hour
Official incident page

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Outage Details

We are currently experiencing an unplanned disruption to our job processing services. Due to unexpected side effects from maintenance performed by our datacenter provider, most jobs are currently stuck and will need to be restarted. To resolve this issue, we will be restarting our main job scheduler server. This will stop all currently executing jobs and free up resources. Once the restart is complete, jobs will be re-executed according to their scheduled timelines. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. We will provide further updates as soon as possible. Current Status: * Job processing is currently disrupted * Most jobs are stuck and will need to be restarted * Main job scheduler server will be restarted to resolve the issue * Jobs will be re-executed according to their scheduled timelines after the restart Estimated Resolution Time: 15 min Next Update: We will provide another update once the restart is complete and job processing has resumed.
Components affected
Productsup Data Processing
Latest Updates ( sorted recent to last )
RESOLVED 17 days ago - at 12/05/2024 06:56AM

Incident Summary
We experienced an unexpected disruption in job processing services due to scheduled maintenance side effects from our data center provider. Most jobs became stuck and required a restart to resume normal operations.

Timeline
06:05 UTC+1: Incident began; jobs were reported as stuck.
07:00 UTC+1: Main job scheduler server was restarted, temporarily stopping all executing jobs.
07:05 UTC+1: Jobs resumed execution normally following the restart.

Root Cause
The disruption was caused by unforeseen side effects from maintenance performed by our datacenter provider, which impacted the job processing system.

Resolution
Restarted the main job scheduler server, which freed up resources and allowed jobs to be re-executed according to their original schedules.
Monitoring tools were employed to ensure that job processing returned to normal.

Conclusion
The incident has been resolved. We appreciate the patience and understanding of all affected users during this disruption.

MONITORING 17 days ago - at 12/05/2024 06:18AM

We are pleased to inform you that the restart of our main job scheduler server was successful. All jobs are now executing normally, and we are actively monitoring the situation to ensure stability.

Thank you for your patience during this maintenance period. We appreciate your understanding and will keep you updated if any further issues arise.

Current Status:

* Job processing has resumed successfully.
* All jobs are executing as scheduled.
* Monitoring is ongoing to ensure system stability.

Thank you for your support!

IDENTIFIED 17 days ago - at 12/05/2024 06:00AM

We are currently experiencing an unplanned disruption to our job processing services. Due to unexpected side effects from maintenance performed by our datacenter provider, most jobs are currently stuck and will need to be restarted.

To resolve this issue, we will be restarting our main job scheduler server. This will stop all currently executing jobs and free up resources. Once the restart is complete, jobs will be re-executed according to their scheduled timelines.

We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue. We will provide further updates as soon as possible.

Current Status:

* Job processing is currently disrupted
* Most jobs are stuck and will need to be restarted
* Main job scheduler server will be restarted to resolve the issue
* Jobs will be re-executed according to their scheduled timelines after the restart

Estimated Resolution Time: 15 min

Next Update: We will provide another update once the restart is complete and job processing has resumed.

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