Update on Processing Performance

This incident has been resolved.

Dear customers,

We have identified a potential issue affecting our service performance. A network equipment component was found to be possibly defective. With the assistance of our data center provider, we have replaced this equipment, which has resulted in significantly higher transfer rates.

Additionally, we have upgraded the bandwidth on this equipment to better accommodate these improved speeds. Most customers should start experiencing enhanced times for site runs effective immediately.

We are continuing to monitor the entire platform for any other factors that might cause slowness or delays, and we will keep you updated on any further developments.

Thank you for your continued patience and support.

Dear Customers,

We are currently experiencing unusually high demand for our software due to a combination of seasonal factors. As a result, some sites may experience delays or, in some cases, become stuck in the queue.

Our team is actively investigating all possible root causes to address these challenges. Please rest assured that we are monitoring the situation closely and taking every step to enhance performance. Your experience is important to us, and we appreciate your patience as we work through this.

Thank you for your understanding.