Outage in Productsup

Processing issues

Resolved Major
December 05, 2024 - Started 17 days ago - Lasted about 11 hours
Official incident page

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Outage Details

We are currently experiencing ongoing issues with jobs getting stuck in the processing queue. This problem is impacting our job execution and overall system performance. Despite previous resolutions, some jobs are once again stalling. Initial investigations are being conducted and we expect to have a resolution shortly. We apologize for the inconvenience and appreciate your patience as we work to resolve this issue. Further updates will be provided regularly.
Components affected
Productsup Data Processing
Latest Updates ( sorted recent to last )
RESOLVED 16 days ago - at 12/05/2024 07:43PM

This incident has been resolved.

IDENTIFIED 17 days ago - at 12/05/2024 09:09AM

Summary:
We have identified a fault in one of our job dispatcher servers. Upon stopping the problematic server, the jobs that were previously stalled have been freed and will restart according to their schedule.

Actions Taken:
The faulty job dispatcher server has been stopped to release the stuck jobs.
All jobs are now running on a functional server.
The problematic server is currently under debugging to determine the root cause of the issue.

Next Steps:
We will continue monitoring the situation and provide updates as we progress with the debugging process.

Thank you for your patience as we work to resolve this issue.

INVESTIGATING 17 days ago - at 12/05/2024 08:53AM

We are currently experiencing ongoing issues with jobs getting stuck in the processing queue. This problem is impacting our job execution and overall system performance.

Despite previous resolutions, some jobs are once again stalling. Initial investigations are being conducted and we expect to have a resolution shortly.

We apologize for the inconvenience and appreciate your patience as we work to resolve this issue. Further updates will be provided regularly.

Latest Productsup outages

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