Outage in Productsup
Download Proxy Outage
Resolved Minor
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Outage Details
Components affected
Productsup Data ProcessingLatest Updates ( sorted recent to last )
The partial outage affecting the Download Proxy service has been successfully resolved. The issue was traced back to misconfigurations in the firewall settings following recent changes to IP addressing for our proxy services.
As the service is going live again, we are committed to enhancing our systems to prevent similar incidents in the future. Thank you for your understanding and support.
We are currently experiencing a partial outage of the Download Proxy service. Users have reported issues with accessing the service, with some connections being rejected. This appears to be related to recent changes in IP addressing for our proxy services.
We've implemented a fix and the download proxy should function again as intended.
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