Outage in ShareFile

Some ShareFile customers may be experiencing latency in the application

Resolved Major
October 20, 2025 - Started about 1 month ago - Lasted about 2 hours
Official incident page

Incident Report

We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

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Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/20/2025 10:13AM

This incident has been resolved.

INVESTIGATING about 1 month ago - at 10/20/2025 10:13AM

We are currently investigating this issue.

MONITORING about 1 month ago - at 10/20/2025 09:47AM

A fix has been implemented and we are monitoring the results.

INVESTIGATING about 1 month ago - at 10/20/2025 09:27AM

ShareFile is now operational, and we are continuing to monitor its performance closely.

INVESTIGATING about 1 month ago - at 10/20/2025 09:03AM

ShareFile is down due to multiple services outage at AWS side. We are waiting for an update from AWS.

INVESTIGATING about 1 month ago - at 10/20/2025 08:00AM

We are investigating customer reports of an issue impacting performance of ShareFile causing slowness in the application and increased error rates. We will provide updates here as soon as possible.

Latest ShareFile outages

ShareFile users in certain countries may experience issues generating TFA codes during login. - 9 days ago
Some ShareFile customers may be experiencing issues with login - 9 days ago
Some ShareFile customers may be experiencing issues with logging into their ShareFile account - 20 days ago
Some ShareFile customers may be experiencing issues with their ShareFile account - about 1 month ago
Some ShareFile customers may be experiencing issues with logging into their ShareFile account - about 2 months ago

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