Outage in Pronto
Real-time web sockets issue
Resolved MajorIncident Report
We are again seeing increased error rates and problems connecting to our real-time messaging service provider. This issue seems to be identical to the one we experienced yesterday. Our service provider has acknowledged the issue and is working on a resolution. Thank you for your patience.
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Latest Updates ( sorted recent to last )
RESOLVED
over 2 years ago - at 09/06/2023 09:30PM
A fix has been implemented and we are now seeing normal connection rates. Thanks for your patience. As we gather more details about what happened we will share them in a post-mortem.
INVESTIGATING
over 2 years ago - at 09/06/2023 08:36PM
Our provider has made strides in fixing the issue but it is not completely resolved yet. We continue to see sporadic connection issues. These issues may be resolved temporarily by refreshing your web browser or by restarting your app (on mobile). We will continue to post updates as we know more.
INVESTIGATING
over 2 years ago - at 09/06/2023 05:01PM
Overall things are working better, but we are still seeing sporadic connection issues. We continue to work with our provider to identify root cause. We apologize for the disruption today. We will continue to post updates as we get them.
INVESTIGATING
over 2 years ago - at 09/06/2023 03:01PM
We are again seeing increased error rates and problems connecting to our real-time messaging service provider. This issue seems to be identical to the one we experienced yesterday. Our service provider has acknowledged the issue and is working on a resolution. Thank you for your patience.
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