Outage in Pronto
AWS CloudFront Outage
Resolved MajorIncident Report
Pronto is currently unavailable for all users. Users may see errors or timeouts when loading the app or sending messages.
The cause is an ongoing incident with Amazon Web Services (Amazon CloudFront), the network layer that routes traffic to Pronto's servers. Pronto's own systems are healthy, but requests are unable to reach them while the AWS incident is ongoing. AWS has confirmed the issue on their status page and is actively working on it.
No messages or data have been lost. Messages sent while the service is unavailable may fail to send and will need to be resent once service is restored.
We are monitoring the AWS incident closely and will post updates here as we learn more.
Trusted by 1,000+ teams
The Status Page Aggregator with Early Outage Detection
Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.
Latest Updates ( sorted recent to last )
RESOLVED
2 days ago - at 07/16/2026 12:03PM
This incident has been resolved.
IDENTIFIED
2 days ago - at 07/16/2026 10:52AM
The AWS incident affecting Pronto is still ongoing. While AWS works on their fix, our engineering team is implementing a workaround on our side to restore service without waiting for AWS's resolution.
We'll post another update as soon as service is restored or we have more information. Thank you for your patience.
IDENTIFIED
2 days ago - at 07/16/2026 09:25AM
The issue has been identified and a fix is being implemented.
MONITORING
2 days ago - at 07/16/2026 09:24AM
A fix has been implemented and we are monitoring the results.
INVESTIGATING
2 days ago - at 07/16/2026 09:24AM
Pronto is currently unavailable for all users. Users may see errors or timeouts when loading the app or sending messages.
The cause is an ongoing incident with Amazon Web Services (Amazon CloudFront), the network layer that routes traffic to Pronto's servers. Pronto's own systems are healthy, but requests are unable to reach them while the AWS incident is ongoing. AWS has confirmed the issue on their status page and is actively working on it.
No messages or data have been lost. Messages sent while the service is unavailable may fail to send and will need to be resent once service is restored.
We are monitoring the AWS incident closely and will post updates here as we learn more.
Latest Pronto outages
Web and Desktop App Loading Errors - about 2 months ago
Degraded service due to AWS outage - 9 months ago
Online Status Issue - 10 months ago
Delayed notifications - over 1 year ago
Intermittent issues with web app - over 2 years ago
The Status Page Aggregator with Early Outage Detection
With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.
Start free trialNo credit card required · Cancel anytime · 6320 services available
Integrations with
