Outage in Prontoforms

Email deliverability Issues for some customers

Resolved Major
December 05, 2023 - Started over 1 year ago - Lasted 44 minutes
Official incident page

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Outage Details

Some customers are experiencing email destination failures. We have identified the issue and a fix is currently being rolled out. We should see recovery within 15 minutes and complete recovery within 1 hour. We will update with more information as we monitor the fix. All destinations will re-run automatically as the system recovers.
Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 12/05/2023 09:37PM

Email Destination deliverability is completely operational again. Re-tries will continue automatically over time. If you would like the retry to happen sooner, please manually re-execute any failed email destinations.

IDENTIFIED over 1 year ago - at 12/05/2023 09:13PM

Some customers are experiencing email destination failures. We have identified the issue and a fix is currently being rolled out. We should see recovery within 15 minutes and complete recovery within 1 hour. We will update with more information as we monitor the fix.

All destinations will re-run automatically as the system recovers.

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