Outage in Prontoforms

Document generation failures

Resolved Major
September 17, 2024 - Started 3 months ago - Lasted 44 minutes
Official incident page

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Outage Details

We are experiencing an elevated level of errors generating documents. Our team is actively investigating the issue and working to restore services as quickly as possible.
Components affected
Prontoforms Document Generation
Latest Updates ( sorted recent to last )
RESOLVED 3 months ago - at 09/17/2024 08:48PM

We have implemented a fix and services are fully operational.

We apologize for the inconvenience this may have caused.

IDENTIFIED 3 months ago - at 09/17/2024 08:30PM

We have identified the root cause and are in the process of recovery. Some rendering is working again and we will update again when we are fully operational.

IDENTIFIED 3 months ago - at 09/17/2024 08:15PM

We are experiencing an elevated level of errors generating documents. Our team is actively investigating the issue and working to restore services as quickly as possible.

Latest Prontoforms outages

Processing Delays - 9 months ago
Elevated API Errors - 9 months ago

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