Outage in Proof

Outage with our third party eNote provider

Resolved Major
November 10, 2023 - Started about 1 year ago
Official incident page

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Outage Details

There was a breaking change from our third party provider for eNote services. This has broken our ability to interact with this service and is affecting our real estate transaction services. We are working with the provider now to get this corrected.
Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/10/2023 05:13PM

Monitoring has confirmed no further issues related to this subject. Closing as resolved.

MONITORING about 1 year ago - at 11/10/2023 04:32PM

All functionality is showing as being restored at this point. We will continue to monitor the situation.

MONITORING about 1 year ago - at 11/10/2023 04:07PM

Clarification: uploading, sending and signing of eNotes is now functional. We are still working through the use case of deleting eNotes.

MONITORING about 1 year ago - at 11/10/2023 03:54PM

As we continue to monitor, we are seeing improvement on uploading eNotes, but still some errors around eNote deletion. Continuing to work with the provider on this.

MONITORING about 1 year ago - at 11/10/2023 03:39PM

The vendor has rolled back the breaking changes on their end. We are seeing the service working as expected now. Continuing to monitor.

IDENTIFIED about 1 year ago - at 11/10/2023 03:02PM

While our eNote provider is working on a solution on their side, we are also working on a patch on our end to bypass the errors and get the service up and running again asap.

INVESTIGATING about 1 year ago - at 11/10/2023 02:48PM

There was a breaking change from our third party provider for eNote services. This has broken our ability to interact with this service and is affecting our real estate transaction services. We are working with the provider now to get this corrected.

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