Outage in Proof

Proof users may experience delays during credential processing

Resolved Minor
August 14, 2024 - Started over 1 year ago - Lasted about 1 hour
Official incident page

Incident Report

Due to a partial outage of one of Proof vendors, some Proof users may experience delays when their ID's are processed before or during the meeting. The delays can be up to a few minutes; in some cases ID processing may fail and has to retried by the end user.
Components affected
Proof Notarize Consumer App (iOS) Proof Consumer (Web) Proof Notarize Consumer App (Android)

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Latest Updates ( sorted recent to last )
RESOLVED over 1 year ago - at 08/14/2024 05:19PM

This incident is resolved. Proof is observing normal credential processing durations and rates, and our vendor reporting the incident as addressed.

MONITORING over 1 year ago - at 08/14/2024 04:43PM

Proof is observing major improvements in credential processing durations; most users should not experience any delays at this point.

IDENTIFIED over 1 year ago - at 08/14/2024 04:08PM

Proof estimates that about 10% of users may experience 10+ second delays during credential processing. Our credential analysis vendor is reporting an improvement and is working on full resolution.

IDENTIFIED over 1 year ago - at 08/14/2024 04:04PM

Due to a partial outage of one of Proof vendors, some Proof users may experience delays when their ID's are processed before or during the meeting. The delays can be up to a few minutes; in some cases ID processing may fail and has to retried by the end user.

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