Outage in Proof
Degraded Performance
Resolved MinorIncident Report
Summary AI Generated
Starting around 11:00 AM ET, a third-party KBA (Knowledge-Based Authentication) vendor experienced degraded performance, preventing some users from receiving identity verification questions required to join notary meetings on the Proof web and mobile apps. The issue blocked or delayed access to notarization sessions for affected users. The vendor restored their services within approximately 2.4 hours, and the incident was fully resolved by 3:20 PM ET with no further occurrences detected.
Beginning around 11:00 AM ET, we noticed a situation of degraded performance in our primary KBA service provider which resulted in some transaction recipients not receiving KBA questions. This can impact some user's ability to enter a meeting with a notary or result in a delay in entering a meeting. Our engineering team is actively investigating and we will provide more details as we have them.
Components affected
Proof Notarize Consumer App (iOS) Proof Consumer (Web) Proof Notarize Consumer App (Android)Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
19 days ago - at 07/14/2026 07:20PM
No new occurrences of the issue have been identified during the monitoring period. The issue has been resolved.
MONITORING
19 days ago - at 07/14/2026 06:45PM
We're now seeing continued successful requests and completions from our primary KBA vendor and believe that services have been fully restored. We will continue to monitor their success rates.
IDENTIFIED
19 days ago - at 07/14/2026 06:30PM
The 3rd-party vendor continues to make progress in recovering their services, but we continue to experience issues with some of their services. We will continue to provide status updates as they become available.
IDENTIFIED
19 days ago - at 07/14/2026 04:59PM
Beginning around 11:00 AM ET, we noticed a situation of degraded performance in our primary KBA service provider which resulted in some transaction recipients not receiving KBA questions. This can impact some user's ability to enter a meeting with a notary or result in a delay in entering a meeting. Our engineering team is actively investigating and we will provide more details as we have them.
Latest Proof outages
Issue adding documents to a transaction - 13 days ago
Document completion delays on Proof platform - 4 months ago
Degraded performance with identity verification - 6 months ago
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