Outage in Proof

Document completion delays on Proof platform

Resolved Major

April 08, 2026 - Started 28 days ago - Lasted about 1 hour
Official incident page

Incident Report

Summary AI Generated

The Proof platform experienced a major incident where digital signing of PDF documents failed, causing delays in document completion after meetings or e-sign operations. The issue affected all Proof services including Real Estate, Notary Platform, Consumer Web, and the Proof/Notarize API. The incident was resolved after 46 minutes by working with a vendor to implement a fix, with all delayed documents expected to process automatically after resolution.

We identified a problem with digital signing of PDF documents on Proof platform. The impact is delayed completion of the documents after the meeting or e-sign operation. We are working with our vendor to restore the functionality. We expect all documents to automatically process after the resolution.

Components affected

Proof Consumer (Web) Proof /Notarize API Proof Real Estate Proof Notary Platform

Trusted by 1,000+ teams

Never miss outages in third-party dependencies

Stop finding out about outages from your users. Monitor 6,320+ cloud services and get alerted the second something breaks.

Start Free Trial Learn More

Latest Updates ( sorted recent to last )

RESOLVED 28 days ago - at 04/08/2026 09:07PM

This incident has been resolved.

MONITORING 28 days ago - at 04/08/2026 08:50PM

A fix has been implemented and we are monitoring the results.

IDENTIFIED 28 days ago - at 04/08/2026 08:25PM

We identified a problem with digital signing of PDF documents on Proof platform. The impact is delayed completion of the documents after the meeting or e-sign operation. We are working with our vendor to restore the functionality.

We expect all documents to automatically process after the resolution.

Latest Proof outages

Proof platform - real estate closing incident due to eVault service outage - 3 months ago

Degraded performance with identity verification - 3 months ago

Issue with 3rd-party services impacting eNotes - 5 months ago

Delays in Processing Documents - 6 months ago

Performance impact on Proof platform - 7 months ago

Never miss outages in third-party dependencies

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 6320 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook