Outage in Proof
Issue adding documents to a transaction
Resolved MajorIncident Report
Summary AI Generated
A major incident on Proof lasting approximately 6 hours prevented users from adding documents to transactions, affecting the Proof Consumer (Web) and Proof Real Estate platforms. The issue was ultimately scoped to a subset of business customers before a fix was identified and deployed. The incident was fully resolved following the deployment.
We've become aware of an issue where users are unable to add documents to transactions they are creating. We are actively investigating this as a top priority and will issue updates as they become available.
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Latest Updates ( sorted recent to last )
RESOLVED
13 days ago - at 07/20/2026 10:09PM
This incident has been resolved.
IDENTIFIED
13 days ago - at 07/20/2026 06:38PM
We have identified the issue and a fix is being deployed.
INVESTIGATING
13 days ago - at 07/20/2026 05:33PM
We've narrowed this down to a subset of business customers and are working towards a solution to this issue.
INVESTIGATING
13 days ago - at 07/20/2026 05:04PM
We are continuing to investigate this issue and homing in on the cause. We will continue to update here with any new details.
INVESTIGATING
13 days ago - at 07/20/2026 04:08PM
We've become aware of an issue where users are unable to add documents to transactions they are creating. We are actively investigating this as a top priority and will issue updates as they become available.
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