Outage in Proof
KBA degradation
Resolved MajorIncident Report
We are observing problems with generating KBA questions due to an outage of our main KBA provider. This can impact signers ability to verify their identity and enter a meeting. Proof is assessing the impact and potential mitigations.
Components affected
Proof Notarize Consumer App (iOS) Proof Consumer (Web) Proof Notarize Consumer App (Android) Proof Real EstateNeed to monitor Proof outages?
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 11/28/2024 01:42AM
This incident has been resolved.
MONITORING
about 1 year ago - at 11/28/2024 01:28AM
We are seeing recovery with our KBA provider. We will continue to monitor and provide more updates.
IDENTIFIED
about 1 year ago - at 11/28/2024 12:46AM
We can confirm this as a major outage due to its impact on KBA. We do not have a timeline for a fix yet.
IDENTIFIED
about 1 year ago - at 11/28/2024 12:18AM
We are continuing to work on a fix for this issue.
IDENTIFIED
about 1 year ago - at 11/27/2024 11:51PM
We are observing problems with generating KBA questions due to an outage of our main KBA provider. This can impact signers ability to verify their identity and enter a meeting. Proof is assessing the impact and potential mitigations.
Latest Proof outages
Issue with 3rd-party services impacting eNotes - 3 days ago
Delays in Processing Documents - 27 days ago
Performance impact on Proof platform - about 2 months ago
Delay in document processing - 2 months ago
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