Outage in Proof

Credential verification slowness and impact on live meetings

Resolved Minor
November 26, 2024 - Started about 1 year ago - Lasted 21 minutes
Official incident page

Incident Report

One of Proof's credential analysis services experienced performance degradation earlier today. As a result, ID verification steps for some users between 12:30 to 1:15 pm ET were taking longer than expected, affecting meeting acceptance. We already observed a recovery to normal latencies and volumes. The team is monitoring and working with the vendor, expecting full recovery shortly.
Components affected
Proof Notarize Consumer App (iOS) Proof Consumer (Web) Proof Notarize Consumer App (Android) Proof Real Estate

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Latest Updates ( sorted recent to last )
RESOLVED about 1 year ago - at 11/26/2024 06:47PM

This incident has been resolved.

MONITORING about 1 year ago - at 11/26/2024 06:35PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 11/26/2024 06:27PM

We are continuing to monitor for any further issues.

MONITORING about 1 year ago - at 11/26/2024 06:25PM

One of Proof's credential analysis services experienced performance degradation earlier today. As a result, ID verification steps for some users between 12:30 to 1:15 pm ET were taking longer than expected, affecting meeting acceptance. We already observed a recovery to normal latencies and volumes. The team is monitoring and working with the vendor, expecting full recovery shortly.

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