Outage in Proof
Credential verification slowness and impact on live meetings
Resolved MinorIncident Report
One of Proof's credential analysis services experienced performance degradation earlier today. As a result, ID verification steps for some users between 12:30 to 1:15 pm ET were taking longer than expected, affecting meeting acceptance. We already observed a recovery to normal latencies and volumes. The team is monitoring and working with the vendor, expecting full recovery shortly.
Components affected
Proof Notarize Consumer App (iOS) Proof Consumer (Web) Proof Notarize Consumer App (Android) Proof Real EstateTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
over 1 year ago - at 11/26/2024 06:47PM
This incident has been resolved.
MONITORING
over 1 year ago - at 11/26/2024 06:35PM
We are continuing to monitor for any further issues.
MONITORING
over 1 year ago - at 11/26/2024 06:27PM
We are continuing to monitor for any further issues.
MONITORING
over 1 year ago - at 11/26/2024 06:25PM
One of Proof's credential analysis services experienced performance degradation earlier today. As a result, ID verification steps for some users between 12:30 to 1:15 pm ET were taking longer than expected, affecting meeting acceptance. We already observed a recovery to normal latencies and volumes. The team is monitoring and working with the vendor, expecting full recovery shortly.
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