Outage in Proof

Issue finalizing documents after meeting completion

Resolved Minor
July 04, 2024 - Started 6 months ago - Lasted about 1 hour
Official incident page

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Outage Details

At Jul 4, 2024 12:44:00 PM UTC, Proof detected an issue with one of our third party services, which is affecting the finalization of transactions on the platform. Customers are able to complete meetings as usual, but the status is stuck in "meeting in progress". This means customers cannot download their completed documents. When the error with this service is resolved, these transactions will automatically be completed and the documents will be available. Our engineering team is investigating this issue and working with this third party service to resolve the issues ASAP. We will provide updates as soon as we have them.
Components affected
Proof Notarize Consumer App (Android) Proof Real Estate Proof Notarize Consumer App (iOS) Proof Consumer (Web)
Latest Updates ( sorted recent to last )
RESOLVED 6 months ago - at 07/04/2024 03:32PM

This incident is resolved. We are seeing no more errors. The incomplete transactions have all been verified as finalized and new transactions are going through as expected.

MONITORING 6 months ago - at 07/04/2024 03:03PM

Our vendor has notified us that the issue is resolved on their end. We are not seeing any further issues. We will monitor and ensure that any impacted meetings are correctly resolved.

INVESTIGATING 6 months ago - at 07/04/2024 02:50PM

At Jul 4, 2024 12:44:00 PM UTC, Proof detected an issue with one of our third party services, which is affecting the finalization of transactions on the platform. Customers are able to complete meetings as usual, but the status is stuck in "meeting in progress". This means customers cannot download their completed documents. When the error with this service is resolved, these transactions will automatically be completed and the documents will be available.

Our engineering team is investigating this issue and working with this third party service to resolve the issues ASAP. We will provide updates as soon as we have them.

Latest Proof outages

KBA degradation - 24 days ago
Credential verification slowness and impact on live meetings - 26 days ago
Proof users may experience delays during credential processing - 4 months ago
Partial Outage on document completion after notary meetings resulting in delays of obtaining fully finalized documents. - 6 months ago
Outage with our third party eNote provider - about 1 year ago

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