Outage in Proof

Delays in Processing Documents

Resolved Minor
November 17, 2025 - Started 27 days ago - Lasted about 3 hours
Official incident page

Incident Report

Proof is currently experiencing an issue with one of our third party services. This may result in a delay in getting your completed documents after a meeting. The documents will be available once the issue is resolved. Please do not use any kind of "force complete" features in the application in the meantime. They will not function until this is resolved.
Components affected
Proof Notarize Consumer App (iOS) Proof Consumer (Web) Proof Notarize Consumer App (Android) Proof Real Estate

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Latest Updates ( sorted recent to last )
RESOLVED 26 days ago - at 11/17/2025 11:50PM

The issue has been resolved.

MONITORING 27 days ago - at 11/17/2025 11:22PM

Document signing performance has returned to normal. We'll continue to monitor the system to ensure continued success.

IDENTIFIED 27 days ago - at 11/17/2025 11:18PM

We are continuing to work on a fix for this issue.

IDENTIFIED 27 days ago - at 11/17/2025 10:43PM

Mitigation steps have been deployed and we are seeing improvements in documentation completion times. We continue to work together with our 3rd-party service vendor to monitor the service and resolve any remaining issues.

IDENTIFIED 27 days ago - at 11/17/2025 09:17PM

Proof is currently experiencing an issue with one of our third party services. This may result in a delay in getting your completed documents after a meeting. The documents will be available once the issue is resolved. Please do not use any kind of "force complete" features in the application in the meantime. They will not function until this is resolved.

Latest Proof outages

Issue with 3rd-party services impacting eNotes - 2 days ago
Performance impact on Proof platform - about 2 months ago
Delay in document processing - 2 months ago
Delayed document completion on Proof platform due to digital certificate vendor outage - 3 months ago
Document completion delays and errors due to certificate provider outage - 5 months ago

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