Outage in Proof

Proof: KYC module partial outage, impacting non-SSN and non-KBA signers

Resolved Minor
January 15, 2025 - Started 4 months ago - Lasted 17 minutes
Official incident page

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Outage Details

Major functionality of Proof platform is not impacted. We are monitoring a partial outage of KYC vendor, impacting signing flows for users without SSN or which cannot generate KBA questions.
Components affected
Proof Consumer (Web)
Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 01/15/2025 08:56PM

This incident has been resolved.

MONITORING 4 months ago - at 01/15/2025 08:47PM

We are seeing an improvement in KYC functionality. Degradation lasted through 20:13 - 20:37 period, UTC time. We'll continue to monitor until a confirmed resolution.

IDENTIFIED 4 months ago - at 01/15/2025 08:43PM

Major functionality of Proof platform is not impacted. We are monitoring a partial outage of KYC vendor, impacting signing flows for users without SSN or which cannot generate KBA questions.

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