Outage in Proof
Issue with video connectivity
Resolved MinorIncident Report
Proof is investigating an issue with our video meeting feeds where in some cases notaries or signers are seeing blank videos. We will provide regular updates as our investigation uncovers more details.
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Latest Updates ( sorted recent to last )
RESOLVED
11 months ago - at 03/10/2025 09:22PM
This incident has been resolved.
MONITORING
11 months ago - at 03/10/2025 07:10PM
The fix has been implemented in production. Notaries may need to refresh their browsers to get the update. We are monitoring to ensure the issue is fully resolved.
IDENTIFIED
11 months ago - at 03/10/2025 06:43PM
The fix we implemented has been tested and verified. We are moving that fix to production now.
INVESTIGATING
11 months ago - at 03/10/2025 05:49PM
We are still seeing some percent of blank videos in meetings. We have identified a possible cause for this issue and are implementing a fix right now.
INVESTIGATING
11 months ago - at 03/10/2025 04:49PM
Proof is investigating an issue with our video meeting feeds where in some cases notaries or signers are seeing blank videos. We will provide regular updates as our investigation uncovers more details.
Latest Proof outages
Degraded performance with identity verification - 11 days ago
Issue with 3rd-party services impacting eNotes - 2 months ago
Delays in Processing Documents - 3 months ago
Performance impact on Proof platform - 4 months ago
Delay in document processing - 5 months ago
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