Outage in Proof
Service Outage - Signers reporting that they are unable to verify their identity and enter a meeting
Resolved MinorIncident Report
As of approximately 1:44 PM ET, we became aware of a serious issue affecting the ability for signers to successfully complete the identity verification process and enter meetings. The third-party service used for identity verification was experiencing an outage.
The issue has been resolved and signers are again able to enter meetings. We will continue to monitor the service.
Components affected
Proof Notarize Consumer App (iOS) Proof Consumer (Web) Proof Notarize Consumer App (Android) Proof Real EstateTrusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
about 1 year ago - at 04/15/2025 06:10PM
This incident has been resolved.
MONITORING
about 1 year ago - at 04/15/2025 06:01PM
As of approximately 1:44 PM ET, we became aware of a serious issue affecting the ability for signers to successfully complete the identity verification process and enter meetings. The third-party service used for identity verification was experiencing an outage.
The issue has been resolved and signers are again able to enter meetings. We will continue to monitor the service.
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