Outage in Proof
Service Outage - Signers reporting that they are unable to verify their identity and enter a meeting
Resolved Minor
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Outage Details
As of approximately 1:44 PM ET, we became aware of a serious issue affecting the ability for signers to successfully complete the identity verification process and enter meetings. The third-party service used for identity verification was experiencing an outage.
The issue has been resolved and signers are again able to enter meetings. We will continue to monitor the service.
Components affected
Proof Notarize Consumer App (iOS) Proof Consumer (Web) Proof Notarize Consumer App (Android) Proof Real EstateLatest Updates ( sorted recent to last )
RESOLVED
3 months ago - at 04/15/2025 06:10PM
This incident has been resolved.
MONITORING
3 months ago - at 04/15/2025 06:01PM
As of approximately 1:44 PM ET, we became aware of a serious issue affecting the ability for signers to successfully complete the identity verification process and enter meetings. The third-party service used for identity verification was experiencing an outage.
The issue has been resolved and signers are again able to enter meetings. We will continue to monitor the service.
Latest Proof outages
Delayed completion of transactions - 5 days ago
Issue with Third Party Services - 18 days ago
eNote related functionality is impacted (real estate only) - about 1 month ago
Identity verification and credential analysis problems - about 1 month ago
Degraded Performance - 4 months ago
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