Outage in Proof

Service Outage - Signers reporting that they are unable to verify their identity and enter a meeting

Resolved Minor

April 15, 2025 - Started 11 months ago - Lasted 13 minutes
Official incident page

Incident Report

As of approximately 1:44 PM ET, we became aware of a serious issue affecting the ability for signers to successfully complete the identity verification process and enter meetings. The third-party service used for identity verification was experiencing an outage. The issue has been resolved and signers are again able to enter meetings. We will continue to monitor the service.

Components affected

Proof Notarize Consumer App (iOS) Proof Consumer (Web) Proof Notarize Consumer App (Android) Proof Real Estate

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Latest Updates ( sorted recent to last )

RESOLVED 11 months ago - at 04/15/2025 06:10PM

This incident has been resolved.

MONITORING 11 months ago - at 04/15/2025 06:01PM

As of approximately 1:44 PM ET, we became aware of a serious issue affecting the ability for signers to successfully complete the identity verification process and enter meetings. The third-party service used for identity verification was experiencing an outage.

The issue has been resolved and signers are again able to enter meetings. We will continue to monitor the service.

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