Outage in Proofpoint Security Awareness

Training Reports Data

Resolved Minor
June 09, 2025 - Started 4 months ago - Lasted 8 days
Official incident page

Incident Report

We have identified an issue in our EU Region related to Training reports including API endpoints having delayed or incomplete data. We are currently working to resolve this issue.
Components affected
Proofpoint Security Awareness Training Platform - Europe Proofpoint Security Awareness Simulated Phishing - Europe

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Latest Updates ( sorted recent to last )
RESOLVED 4 months ago - at 06/17/2025 07:09PM

The issue has been resolved. All reports and APIs are operational.

IDENTIFIED 4 months ago - at 06/14/2025 08:37PM

Training reports and related API endpoints are operational. We are continuing to work on resolving the issue with delayed and missing in the Phishing reports.

Reports Impacted:
- Repeat Behaviors
- Campaign Comparison
- User Details
- Campaign Details
- Analyzer Reports
- Results API Phishing Simulation Endpoints
- Admin Dashboard

IDENTIFIED 4 months ago - at 06/11/2025 10:00PM

We are continuing to work on resolving the issue with delayed and incomplete data in the Phishing and Training reports.

Reports Impacted:
- Repeat Behaviors
- Campaign Comparison
- User Details
- Campaign Details
- Analyzer Reports
- Results API Phishing Simulation Endpoints
- Admin Dashboard
- All Training Reports and API endpoints

IDENTIFIED 4 months ago - at 06/09/2025 04:59PM

We have identified an issue in our EU Region related to Phishing and Training reports having delayed or incomplete data. We are currently working to resolve this issue.

Reports Impacted:
- Repeat Behaviors
- Campaign Comparison
- User Details
- Campaign Details
- Results API Phishing Simulation Endpoints
- Admin Dashboard
- All Training Reports and API endpoints

IDENTIFIED 4 months ago - at 06/09/2025 03:52PM

We have identified an issue in our EU Region related to Training reports including API endpoints having delayed or incomplete data. We are currently working to resolve this issue.

Latest Proofpoint Security Awareness outages

Training Modules Missing Scores in Reports - 11 days ago
Report Suspicious / PhishAlarm - 3 months ago
Content - Global Library - 4 months ago
Simulated Phishing Errors - 6 months ago
Missing Phishing Simulation and PhishAlarm Data - 6 months ago

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