Outage in Proofpoint Security Awareness
Integrated Report Suspicious with Classic Outlook
Resolved MinorIncident Report
Summary AI Generated
The Integrated Report Suspicious feature in Proofpoint Security Awareness stopped working with Classic Outlook version 2602 due to a regression in Microsoft's latest release, affecting PhishAlarm services across U.S., Europe, and Asia Pacific regions for 87.6 hours. Proofpoint identified the root cause as an issue with Classic Outlook for Windows on the "Current" release channel and developed a workaround solution. The issue was resolved after Proofpoint deployed their fix to all environments, requiring affected users to restart their Outlook clients to apply the solution.
We are currently investigating an issue with Integrated Report Suspicious with Classic Outlook. It appears to be related to the latest Classic Outlook version 2602. We are encouraging customers to utilize Report Suspicious for Exchange, Email Warning Tags Report Suspicious, or OWA to successfully report.
Components affected
Proofpoint Security Awareness PhishAlarm - CLEAR - U.S. Proofpoint Security Awareness PhishAlarm - CLEAR - Europe Proofpoint Security Awareness PhishAlarm - CLEAR - Asia PacificNeed to monitor Proofpoint Security Awareness outages?
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Latest Updates ( sorted recent to last )
RESOLVED
17 days ago - at 03/23/2026 02:03PM
This issue has been resolved. We are seeing successful usage of Integrated Report Suspicious with the previously impacted version of Outlook.
MONITORING
20 days ago - at 03/20/2026 07:04PM
Proofpoint has tested and released the solution for Integrated Report Suspicious on Classic Outlook to all environments.
Affected users will need to restart their Outlook clients for the fix to take effect.
IDENTIFIED
20 days ago - at 03/20/2026 05:46PM
Proofpoint has identified the root cause to be a regression in the latest release of "Classic Outlook for Windows" on the "Current" release channel of Outlook.
Proofpoint is currently testing a workaround. We will provide an update when that is available to our customers.
INVESTIGATING
21 days ago - at 03/19/2026 10:30PM
We are currently investigating an issue with Integrated Report Suspicious with Classic Outlook. It appears to be related to the latest Classic Outlook version 2602. We are encouraging customers to utilize Report Suspicious for Exchange, Email Warning Tags Report Suspicious, or OWA to successfully report.
Latest Proofpoint Security Awareness outages
Platform Training Issue for End Users - about 1 month ago
Service Disruption - Report Suspicious Email Warning Tags (EWT) - about 2 months ago
US Training and Phishing Platform Service Degradation - about 2 months ago
Phishing Simulation Reports degradation - 2 months ago
Reporting API - US Only - 2 months ago
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