Outage in Proofpoint Security Awareness
Training Modules Missing Scores in Reports
Resolved MinorIncident Report
We identified and resolved an issue in our training product where completed training scores were not appearing in reports. In addition, training modules may have been unexpectedly starting in Spanish for the end user. The root cause has been addressed, and the system is now functioning as intended.
Some customers may still notice missing training scores for sessions completed during the impacted period. We are actively working to restore this data and ensure it is visible in reports.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we finalize these updates.
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
4 months ago - at 10/08/2025 04:34PM
This incident has been resolved and all systems are operational.
IDENTIFIED
4 months ago - at 10/07/2025 08:03PM
We identified and resolved an issue in our training product where completed training scores were not appearing in reports. In addition, training modules may have been unexpectedly starting in Spanish for the end user. The root cause has been addressed, and the system is now functioning as intended.
Some customers may still notice missing training scores for sessions completed during the impacted period. We are actively working to restore this data and ensure it is visible in reports.
We sincerely apologize for any inconvenience this may have caused and appreciate your patience as we finalize these updates.
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