Outage in Proofpoint Security Awareness

US - Service disruption

Resolved Minor
October 20, 2025 - Started about 2 months ago - Lasted 1 day
Official incident page

Incident Report

Due to our products reliance on AWS we are experiencing service disruptions until the issue has been resolved by AWS. https://health.aws.amazon.com/health/status
Components affected
Proofpoint Security Awareness Training Platform - U.S. Proofpoint Security Awareness Simulated Phishing - U.S. Proofpoint Security Awareness PhishAlarm - CLEAR - U.S.

Need to monitor Proofpoint Security Awareness outages?

One place to monitor all your cloud vendors. Get instant alerts when an outage is detected.

Start Free Trial
Latest Updates ( sorted recent to last )
RESOLVED about 1 month ago - at 10/21/2025 07:35PM

This incident has been resolved.

MONITORING about 1 month ago - at 10/21/2025 07:34PM

We are continuing to monitor for any further issues.

MONITORING about 2 months ago - at 10/21/2025 02:28PM

We are continuing to see delays in our Training Export Only Reports. We are in the process of mitigating the issue and will update further once it is resolved. All other systems and real time reporting are operational at this time.

MONITORING about 2 months ago - at 10/20/2025 10:12PM

The majority of our systems have recovered from the service disruptions. Training, Report Suspicious and Phishing Simulations are all operational. Users may experience data delays in our reports while the data is being processed.

We are continuing to monitor our systems to ensure that it remains operational while AWS restores its services.

MONITORING about 2 months ago - at 10/20/2025 01:25PM

Due to our products reliance on AWS we are experiencing service disruptions until the issue has been resolved by AWS.

https://health.aws.amazon.com/health/status

Latest Proofpoint Security Awareness outages

Report Suspicious and End User Sync Issues - about 1 month ago
ZenGuide - Admin and Training Functionality - about 1 month ago
Training Modules Missing Scores in Reports - about 2 months ago
Report Suspicious / PhishAlarm - 5 months ago
Content - Global Library - 5 months ago

Status Aggregator for All Your Third-Party Services

With IsDown, you can monitor all your critical services' official status pages from one centralized dashboard and receive instant alerts the moment an outage is detected. Say goodbye to constantly checking multiple sites for updates and stay ahead of outages with IsDown.

Start free trial

No credit card required · Cancel anytime · 4600 services available

Integrations with Slack Microsoft Teams Google Chat Datadog PagerDuty Zapier Discord Webhook