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Outage in Prophix

Intermittent access issues affecting customers in UK

Resolved Major
February 01, 2021 - Started about 5 years ago - Lasted about 3 hours
Official incident page

Incident Report

We are currently investigating an access issue to Prophix Cloud that is affecting a few customers in UK region.

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Latest Updates ( sorted recent to last )
RESOLVED about 5 years ago - at 02/01/2021 04:07PM

This incident has been resolved.

MONITORING about 5 years ago - at 02/01/2021 03:55PM

We have restored access to affected customers in the UK region and monitoring the resolution.

IDENTIFIED about 5 years ago - at 02/01/2021 03:02PM

AWS has identified the issue and currently working to resolve. We are continuing to work with AWS on mitigation activities..

INVESTIGATING about 5 years ago - at 02/01/2021 01:17PM

The issue is related to partial system outage in AWS's UK region. We are currently working towards a resolution.

INVESTIGATING about 5 years ago - at 02/01/2021 12:45PM

We are currently investigating an access issue to Prophix Cloud that is affecting a few customers in UK region.

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