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Outage in Prophix

Degraded Performance – Prophix One Services (US-West & US-East Regions)

Resolved Minor
March 17, 2026 - Started 9 days ago - Lasted about 7 hours
Official incident page

Incident Report

We are currently experiencing degraded performance affecting a subset of Prophix One services in the US region. Users in this region may notice slower response times or intermittent availability. Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible. Further updates will be posted here as they become available.

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Latest Updates ( sorted recent to last )
RESOLVED 9 days ago - at 03/17/2026 07:04PM

This incident has been resolved. We will continue to monitor the status of US region points of delivery.

IDENTIFIED 9 days ago - at 03/17/2026 05:29PM

The issue has been identified and a fix is being implemented.

INVESTIGATING 9 days ago - at 03/17/2026 04:36PM

We are continuing to investigate this issue.

INVESTIGATING 9 days ago - at 03/17/2026 04:29PM

Working with our cloud provider AWS, we are continuing to investigate a connectivity issue affecting some customers in the US region. We will provider further updates as we work towards a resolution.

INVESTIGATING 9 days ago - at 03/17/2026 12:58PM

We are currently experiencing degraded performance affecting a subset of Prophix One services in the US region. Users in this region may notice slower response times or intermittent availability.

Our engineering team is actively investigating the root cause and working to restore normal performance as quickly as possible.

Further updates will be posted here as they become available.

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