Outage in PROS

Partial outage for smartCPQ in our US1 and EU1 cloud regions

Resolved Minor

February 25, 2026 - Started 2 days ago - Lasted about 1 hour
Official incident page

Incident Report

Dear customers, We are currently experiencing partial service disruptions in our US1 and EU1 cloud regions. As a result, some users may encounter errors when attempting to synchronize their quotes back to Salesforce CRM. Our teams are actively investigating the issue, and we will provide an update within the next hour. Sincerely, PROS Support

Components affected

PROS EU1 PROS US2

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Latest Updates ( sorted recent to last )

RESOLVED 2 days ago - at 02/25/2026 04:26PM

Dear customers,

We confirm all services are now back to normal.
Please contact PROS Support if you encounter any further problem.

Sincerely,
PROS Support

INVESTIGATING 2 days ago - at 02/25/2026 04:13PM

Dear customers,

Mitigation actions have been taken, and our monitoring shows signs of recovery. All services should be back to normal in few minutes.
We will continue to monitor the status of the issues and we will keep you informed of any developments.

Sincerely,
PROS Support

INVESTIGATING 2 days ago - at 02/25/2026 03:31PM

Dear customers,

We are currently experiencing partial service disruptions in our US1 and EU1 cloud regions. As a result, some users may encounter errors when attempting to synchronize their quotes back to Salesforce CRM.
Our teams are actively investigating the issue, and we will provide an update within the next hour.

Sincerely,
PROS Support

Latest PROS outages

Data Platform EU1 region degradation - 7 months ago

Partial outage for smartCPQ in our US1 and EU1 cloud regions - 9 months ago

RTPE Degraded Performance US1 POD - 10 months ago

Degraded performances for smartCPQ in our EU1 cloud region - 11 months ago

Degradation in guidance App - 11 months ago

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