Outage in PROS
Partial outage for smartCPQ in our EU1 cloud region
Resolved MinorIncident Report
Summary AI Generated
PROS experienced a partial outage in their EU1 cloud region affecting smartCPQ services, causing some customers to encounter intermittent failures when creating, opening, or working with Performance Quoting quotes. The issue was detected by monitoring tools and resolved through mitigation actions after 37 minutes, with all services returning to normal operation.
Dear customers,
Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes.
We are actively working to resolve the issue, and will provide an update within the next hour.
Sincerely,
PROS Support
Components affected
PROS EU1Trusted by 1,000+ teams
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Latest Updates ( sorted recent to last )
RESOLVED
9 days ago - at 05/13/2026 04:51PM
Dear customers,
Mitigation actions have been taken, and our monitoring confirms all services are now back to normal.
Please contact PROS Support if you encounter any further problem.
Sincerely,
PROS Support
INVESTIGATING
9 days ago - at 05/13/2026 04:14PM
Dear customers,
Our monitoring tools detected partial failures in our EU1 cloud region. As a result, some customers may experience intermittent failures when trying to create, open or work with their Performance Quoting quotes.
We are actively working to resolve the issue, and will provide an update within the next hour.
Sincerely,
PROS Support
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