Outage in PROS
Production | Degraded performance | May 07, 2026
Resolved MinorIncident Report
Summary AI Generated
PROS experienced degraded performance globally due to hosting provider resource limitations. The team mitigated impact by shifting affected traffic to alternative locations, resolving issues for some partners while continuing transfer efforts for others. The incident was fully resolved after 11 minutes through traffic redistribution and resource provisioning.
Dear partners,
We managed to shift a portion of the affected traffic to the alternative locations and were able to mitigate impact for some of our partners.
The remaining transfer efforts continue. In parallel, we are assessing the capabilities of our hosting provider to provision the required resources to fully resolve the situation and exploring alternative options depending on their readiness.
Individual partners where we believe the issue has been resolved will be contacted directly.
Kindly expect a progress update in the next 30-60 minutes.
Sincerely,
PROS Support
Components affected
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Latest Updates ( sorted recent to last )
RESOLVED
15 days ago - at 05/07/2026 02:31PM
Dear partners,
We managed to shift a portion of the affected traffic to the alternative locations and were able to mitigate impact for some of our partners.
The remaining transfer efforts continue. In parallel, we are assessing the capabilities of our hosting provider to provision the required resources to fully resolve the situation and exploring alternative options depending on their readiness.
Individual partners where we believe the issue has been resolved will be contacted directly.
Kindly expect a progress update in the next 30-60 minutes.
Sincerely,
PROS Support
INVESTIGATING
15 days ago - at 05/07/2026 02:30PM
Dear partners,
We managed to shift a portion of the affected traffic to the alternative locations and were able to mitigate impact for some of our partners.
The remaining transfer efforts continue. In parallel, we are assessing the capabilities of our hosting provider to provision the required resources to fully resolve the situation and exploring alternative options depending on their readiness.
Individual partners where we believe the issue has been resolved will be contacted directly.
Kindly expect a progress update in the next 30-60 minutes.
Sincerely,
PROS Support
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Production | Degraded performance | May 07, 2026 - 15 days ago
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